communication skills training
an intervention that teaches individuals to express themselves clearly and directly and to listen in an active and empathic way, using such techniques as feedback and modeling, in group, family, or work contexts. Training sessions typically focus on a specific theme (e.g., active listening, problem solving, or conflict resolution) after which homework is assigned. Initially developed for couples and families, the training is now used with such populations as people with developmental impairment and with teams in industry settings.