communication analysis

the study of the oral and written communications among people, particularly employees in an organization, with the objective of understanding and improving the process. It can include a determination of the patterns and types of these communications as well as an analysis of breakdowns in the communication process. See communication ergonomics.

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Psychology term of the day

May 10th 2024

self-consistency perspective

a variation of cognitive dissonance theory in which cognitive dissonance is considered particularly likely to occur when an inconsistency involves some aspect of the self. This perspective differs from self-affirmation theory in that dissonance can be reduced only by resolving the specific inconsistency that gave rise to the discomfort; it does not allow for the possibility that dissonance can be reduced by affirming some other aspect of the self. [originally proposed by U.S. psychologist Elliot Aronson (1932– )]